Privacy Policy
Privacy Policy of Bank of West Africa (BWA)
Last Updated: October 1, 2024
At Bank of West Africa (BWA), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services, including Send Money, Receive Money, Remittance, Bill Pay, Mobile TopUp, QR Code Support, Virtual Card, Mobile Wallet, and installment loans.
1. Information We Collect
a. Personal Information
We collect personal data when you create an account, use our services, or contact us. This may include:
- Full name, address, email, and phone number
- Identification documents (e.g., passport, national ID)
- Payment details (bank accounts, virtual cards, mobile wallets)
- Transaction history
b. Usage Data
We may also collect non-personal data, including:
- Device information (e.g., IP address, browser type, operating system)
- Log data (date and time of transactions, pages visited)
- Location data for fraud prevention or service optimization
2. How We Use Your Information
We use your data to:
- Facilitate transactions like sending or receiving money, bill payments, and remittances
- Provide customer service and support
- Conduct security checks and prevent fraud
- Comply with legal obligations and regulatory requirements
- Improve our platform and develop new services
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your data with:
- Third-party service providers (e.g., payment processors, credit bureaus) that assist us in delivering services
- Legal or regulatory bodies, as required by law or to prevent fraud
- In the case of a merger or acquisition, your data may be transferred to the new entity
4. Data Security
We use encryption, firewalls, and secure authentication methods to protect your information. However, no security system is completely foolproof. You are responsible for safeguarding your account credentials.
5. Retention of Data
We retain your information for as long as your account is active or as needed to provide you with services. We may also retain your data to comply with legal obligations or resolve disputes.
6. Cookies and Tracking Technologies
BWA uses cookies and similar technologies to enhance your experience, track usage patterns, and improve services. You can disable cookies in your browser settings, though this may limit certain functionalities.
7. Your Rights
You have the right to:
- Access, correct, or update your personal information
- Request deletion of your account and associated data
- Opt-out of marketing communications
- Withdraw consent for certain data uses, subject to legal and contractual restrictions
8. International Transfers
Your data may be transferred to and processed in countries outside your own. BWA ensures that any such transfers comply with data protection laws to ensure your privacy is safeguarded.
9. Changes to This Policy
We may update this Privacy Policy as necessary to reflect changes in our services or legal requirements. Any significant changes will be communicated to you directly via email or app notification.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data rights, please contact us at:
- Email: privacy@bankofwestafrica.com
- Phone: +[Insert Contact Number]
- Address: Bank of West Africa
By using our services, you consent to the collection and use of your information as described in this Privacy Policy.
