Privacy Policy

Privacy Policy of Bank of West Africa (BWA)

Last Updated: 03/03/2026

Introduction
Bank of West Africa (BWA) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you interact with our digital banking platform, website, and mobile applications. By using our services, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information
When you register for an account or use our services, we collect the following personal information:

Full name

Contact information (email, phone number, address)

Government-issued identification (e.g., passport, national ID)

Financial information (bank account details, transaction history)

Cryptographic information for cryptocurrency transactions

b. Non-Personal Information
We may also collect non-personal information, including:

Browser type and version

Operating system

Device information

IP address and geolocation data

Usage data (pages visited, links clicked, transaction habits)

2. How We Use Your Information
We use the information collected to:

Facilitate account setup, verification, and management

Process payments, transfers, and cryptocurrency transactions

Provide customer service and support

Personalize your experience and suggest relevant services

Conduct security checks and prevent fraud

Comply with legal obligations and regulatory requirements

Improve our services and platform functionality

3. Data Sharing and Disclosure
BWA does not sell or share your personal information with third parties for marketing purposes. However, we may share your data in the following cases:

With trusted third-party service providers who help us deliver our services (e.g., payment processors, identity verification providers)

For legal compliance when required by law, court orders, or government regulations

In the event of a business transaction, such as a merger or acquisition, where your data may be transferred to the new entity

To prevent fraud or address security concerns if any suspicious or illegal activity is detected

4. Data Security
We take the security of your data seriously. BWA uses industry-standard encryption, multi-factor authentication, and continuous monitoring to safeguard your personal and financial information. Despite our efforts, no system is completely secure, so we encourage users to take steps to protect their own data, such as safeguarding passwords and avoiding public Wi-Fi for transactions.

5. Your Rights and Choices
As a BWA user, you have certain rights regarding your personal information:

Access and correction: You can access and update your personal details via your account.

Data deletion: You can request the deletion of your account and personal data, subject to our legal and regulatory obligations.

Opt-out: You can opt out of marketing communications at any time by following the instructions in the email or contacting customer service.

6. Data Retention
We retain your personal information for as long as your account is active or as necessary to provide you with our services. We may also retain data to comply with legal obligations, resolve disputes, and enforce agreements.

7. International Data Transfers
As a West African bank with international accessibility, your data may be transferred to and stored in countries outside of your own. In such cases, BWA ensures that adequate data protection measures are in place to safeguard your information, in accordance with applicable laws.

8. Cookies and Tracking Technologies
BWA uses cookies and similar technologies to enhance your user experience. Cookies help us analyze web traffic, remember your preferences, and offer personalized services. You may disable cookies through your browser settings, but doing so may limit your access to certain features of our platform.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and significant changes will be communicated directly to you via email or app notifications.

10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

Email: privacy@bankofwestafrica.com

Address: Bank of West Africa, 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.